Delivery & Returns
*PLEASE NOTE* We are only currently offering cash on delivery payments. The delivery time is around 7 days from the date of ordering. Payment can either be taken on delivery in cash, or via bank transfer.
Furnish365 ensures that the utmost care is taken to get your furniture to you safely.
We deliver all products nationwide across the UK.
We regret that we are unable to support with delivery into locations outside of the area outlined.
Please note that the third party courier will not deliver items assembled or assemble on your behalf. Although you may not be able to assemble the product immediately, you are required to fully check your goods and in the unlikely event of any product being damaged or having parts missing, please contact us immediately, and refuse the delivery. The products must be returned on the same van.
Furnish 365 will accept that all products that are signed for in receipt of delivery arrived in good working order and without damage.
Exact delivery timescales will depend on your postcode and the next date the courier company has available in your area. If you have selected the delivery option, our team will contact you within 48 hours to confirm acceptance of your order and to connect you with the third party courrier service for the requested delivery.
You will then be contacted by the courier company directly to organise your delivery timeslot. We aim for all orders to be delivered within 14 days of you placing your order. Once the delivery appointment is confirmed with the courier you must ensure that an adult is available at the delivery address to accept and check the products, failure to do so may lead to a failed delivery charge of £100.
A courtesy phone call will be made to you by the courier service on the morning of the delivery day to their pick up and your estimated delivery time.
The delivery timescales are approximate. If circumstances arrive that mean that we will not meet the timescales we initially provided to you, you will be contacted with an update as soon as possible.
You can return or exchange unwanted items up to 14 days after purchase. Items must:
- • Be unused and in their original condition (including all labels, packaging and tags intact)
- • Have proof of purchase such as receipt or delivery note
A 10% repackaging charge will be applied for returns where the original packaging is damaged and therefore must be replaced by the company.
Unfortunately we can't offer refunds or exchanges on the following items unless they are faulty or not as described:
- • Bespoke and made to order furniture that was manufactured specially for you
- • Items where the assembly process has begun
- • Mattresses that are not unopened and unused and in their original packaging
In the unfortunate event that products are returned on delivery (refused delivery items that are sent back on the same delivery van as they were received), Furnish 365 will contact you to determine if you would prefer an exchange or a full refund.
If a request to return and refund the products is made after acceptance of the delivery, but within 14 days thereafter, customers will be entitled to a refund of the cost of the order minus the completed delivery charge. In the case of an exchange request, customers may need to pay for a repeat delivery/pick up charge.
All monies owed to the customer will be paid within 30 days of the receipt of the returned items, which must be received in an unused or original condition.